Privacy Policy

Effective Date: Oct 14, 2025

1. Introduction

Nepal DMC Tours (“we”, “us”, “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website [nepaldmctours.com] (the “Site”) or use our services (tours, trekking packages, bookings, inquiries, etc.).

By using the Site or providing your information to us, you agree to the practices described here. If you do not agree with this policy, please do not use our services or submit personal data.

2. Information We Collect

We may collect the following types of information:

a) Information You Provide:

• Name, address, phone number, email address
• Travel preferences (destinations, dates, special needs)
• Passport information, emergency contact, and identification (for booking and compliance)
• Payment information (credit/debit card, bank transfer details)
• Communication and correspondence (e.g. inquiries, messages, feedback)

b) Automatically Collected Information:

• IP address, browser type, operating system
• Device identifiers, browser settings
• Cookies, log files, analytics (e.g. which pages you visit, time spent, referral URLs)

c) Third-Party Sources:

• Payment processors, travel agents, partners
• Public or government databases (for verifying identity, visa, etc.)

3. Use of Information

We use your information for the following purposes:

• To provide, operate, and maintain our services
• To process bookings, payments, and cancellations
• To communicate with you (confirmation, updates, customer service)
• To send marketing, promotional offers, newsletters (if you opt in)
• To analyze usage and improve the Site, our services, and customer experience
• To detect and prevent fraud, abuse, or security issues
• To comply with legal obligations, governmental or regulatory requests

4. Sharing and Disclosure

We may share your personal information:

• With service providers, agents, suppliers, or business partners who assist us (e.g. hotels, guides, transport, payment gateways)
• With third-party analytics and ad networks (in anonymized or aggregated form)
• If required by law, court order, or governmental authorities
• In connection with business transfers (e.g. merger, acquisition, sale of assets), with appropriate protections
• With your consent

We do not sell your personal information to third parties for direct marketing purposes (unless you agree).

5. Cookies and Tracking

We use cookies, web beacons, analytics tools (e.g. Google Analytics) to collect usage data, improve user experience, and for marketing purposes. You may disable cookies via browser settings; however, this may affect functionality on the Site.

6. Data Retention

We will retain personal information for as long as necessary to fulfill the purposes outlined here, to comply with legal obligations, resolve disputes, enforce our agreements, and for legitimate business purposes.

7. Security

We implement administrative, technical, and physical safeguards to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of Internet transmission or storage is 100% secure. Use of the Internet is at your own risk.

8. Your Rights

Depending on your jurisdiction, you may have the rights to:

• Access the personal information we hold about you
• Correct or update inaccurate or incomplete information
• Delete or request erasure of your data
• Object to or restrict processing
• Port your data (transfer in a usable format)
• Withdraw consent (where processing is based on consent)

To exercise these rights, please contact us via the contact information below.

9. Children

Our services are not directed at children under 13 (or the local equivalent). We do not knowingly collect information from children without parental consent. If we learn that we have collected information from a child without authorization, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” will be revised accordingly. We will post the updated policy on the Site and notify you if required by applicable law.

11. Contact Us

If you have questions, complaints, or requests relating to this policy or your personal data, please contact:

Nepal DMC Tours
Email: nepaldmctreak@gmail.com
Phone (Nepal): 9802675022
Address: Lakeside 06, Pokhara, Nepal